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THREE WEBINAR SERIES: Working With Emotions
In Conflict

Develop your knowledge and skills to support people in conflict to experience, regulate, and express their emotions to promote constructive conflict engagement.

Webinar Content

Each webinar includes around 45 minutes of content.

Recent emotions research and some myth busting!

Discover how recent research has changed our thinking about how emotions are constructed. We bust some myths about the reptile and mammalian brain, basic emotions and facial expressions, venting, and rational compared with emotional thought. Learn about the four elements of emotions and how we can work with them in conflict.

How emotions impact on important processes in conflict

Discover how typical emotions impact on conflict situations and how they impact on people's behaviour. Learn how emotions can impact on important processes in conflict such as perception and attention, memory, information processing and decision making. Find out what it means to work with emotions in conflict

Emotion regulation and expression

Learn about how we can regulate our emotions, individually or with the support of others. Discover a range of strategies for emotional regulation and learn how and when each is most useful. Explore why and how we express emotions. Identify the factors that determine whether an emotional expression is beneficial.

About your trainer

Dr Samantha Hardy is the principal of Conflict Coaching International, and the Director and Lead Trainer for CCI Academy. She is an experienced mediator and conflict coach and the founder of the REAL Conflict Coaching Systemâ„¢. She provides conflict support to managers and leaders across the world. She also provides professional development training, supervision and mentorship to mediators and coaches who work with clients in conflict.

Sam has been accredited as a mediator under the Australian National Mediation Accreditation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation. She is a Certified Narrative Coach.

In 2021 Sam was awarded the Australian Resolution Institute Award for Service to Dispute Resolution for her leadership and innovation in the field. She was also awarded 2022 Conflict Coach of the Year at the Australian Dispute Resolution Awards.

Sam holds a PhD in Law and Conflict Resolution, as well as other postgraduate qualifications in adult education.

Sam is a well known trainer and university educator, holding adjunct appointments at a number of universities in Australia, Hong Kong, Singapore and the USA.

Sam has also published widely in conflict resolution, including her books Dispute Resolution in Australia, Mediation for Lawyers and Conflict Coaching Fundamentals: Working with Conflict Stories.

Take your conflict management skills to the next level working with emotions!

Develop the capacity to support people to better work with their emotions for constructive conflict management.