Ten Top Tips for Managing Conflict

FREE online course!

What you get in the course


The course includes ten short video lessons, each providing one top tip for managing conflict from an experienced conflict management trainer.


You can access the course for 30 days after registration, so you can take your time or do the course over and over to consolidate your learning.


The course includes a downloadable checklist to help you to apply the top tips so you can manage conflict constructively in the future.

About your trainer

Samantha Hardy BA, LLB(Hons), LLM, Grad Cert Uni Learning and Teaching, PhD

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Dr Samantha Hardy is the principal of Conflict Coaching International, and the Director and Lead Trainer for The Conflict Management Academy. She is an experienced mediator and conflict coach and the founder of the REAL Conflict Coaching Systemâ„¢. She provides conflict support to managers and leaders across the world. She also provides professional development training, supervision and mentorship to mediators and coaches who work with clients in conflict.

Sam has been accredited as a mediator under the Australian National Mediation Accreditation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation. She is a Certified Narrative Coach.

In 2021 Sam was awarded the Australian Resolution Institute Award for Service to Dispute Resolution for her leadership and innovation in the field. She was also awarded 2022 Conflict Coach of the Year at the Australian Dispute Resolution Awards.

Sam holds a PhD in Law and Conflict Resolution, as well as other postgraduate qualifications in adult education.

Sam is a well known trainer and university educator, holding adjunct appointments at a number of universities in Australia, Hong Kong, Singapore and the USA.

Sam has also published widely in conflict resolution, including her books Dispute Resolution in Australia, Mediation for Lawyers and Conflict Coaching Fundamentals: Working with Conflict Stories.

What some of our students are saying


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FREE online course
Ten Top Tips for Managing Conflict


If you have any questions about the course, just ask: office@conflictmanagementacademy.com