Definitions of emotional intelligence frequently include the ability to accurately recognise others’ emotions. Recent research, however, has demonstrated that we can never know for sure what another person is feeling. We also frequently pay attention to the wrong cues, and miss signals that can improve our prediction of another’s feelings. Learn more about how we attempt to understand another person’s emotions, and how we can improve our ability to do so.

In the webinar you will:

Review the reasons that you might want to know what another person is feeling.

Explore the different sources of information we use to help us to assess another's emotions.

Evaluate how useful these are in telling us what others might be feeling.

About your trainer

Dr Samantha Hardy is the principal of Conflict Coaching International, and the Director and Lead Trainer for The Conflict Management Academy. She is an experienced mediator and conflict coach and the founder of the REAL Conflict Coaching System™. She provides conflict support to managers and leaders across the world. She also provides professional development training, supervision and mentorship to mediators and coaches who work with clients in conflict.

Sam has been accredited as a mediator under the Australian National Mediation Accreditation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation. She is a Certified Narrative Coach.

In 2021 Sam was awarded the Australian Resolution Institute Award for Service to Dispute Resolution for her leadership and innovation in the field. She was also awarded 2022 Conflict Coach of the Year at the Australian Dispute Resolution Awards.

Sam holds a PhD in Law and Conflict Resolution, as well as other postgraduate qualifications in adult education.

Sam is a well known trainer and university educator, holding adjunct appointments at a number of universities in Australia, Hong Kong, Singapore and the USA.

Sam has also published widely in conflict resolution, including her books Dispute Resolution in Australia, Mediation for Lawyers and Conflict Coaching Fundamentals: Working with Conflict Stories.

I want to know more about how we know what someone else is feeling!