At a time when generational conflict, from work attitudes to cancel culture to “OK, Boomer” is at a level not seen since the 1960s, separating the myths from the reality of generations is more important than ever (Jean Twenge, Generations, 2023).  In this webinar you will explore the influences on the different generations that may impact on how they engage in conflict, discover the typical themes that emerge in intergenerational conflict, and take away some tips to harness the benefits of diverse generations while minimising the risk of unhelpful conflict.

In the webinar you will:

Learn about the different generations and what typically influences their thoughts, feelings and behaviours.

Explore the typical themes that emerge in intergenerational conflict.

Discover strategies to harness the benefits of generational diversity while minimising the risks of unhelpful intergenerational conflict.

About your trainer

Dr Samantha Hardy is the principal of Conflict Coaching International, and the Director and Lead Trainer for The Conflict Management Academy. She is an experienced mediator and conflict coach and the founder of the REAL Conflict Coaching System™. She provides conflict support to managers and leaders across the world. She also provides professional development training, supervision and mentorship to mediators and coaches who work with clients in conflict.

Sam has been accredited as a mediator under the Australian National Mediation Accreditation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation. She is a Certified Narrative Coach.

In 2021 Sam was awarded the Australian Resolution Institute Award for Service to Dispute Resolution for her leadership and innovation in the field. She was also awarded 2022 Conflict Coach of the Year at the Australian Dispute Resolution Awards.

Sam holds a PhD in Law and Conflict Resolution, as well as other postgraduate qualifications in adult education.

Sam is a well known trainer and university educator, holding adjunct appointments at a number of universities in Australia, Hong Kong, Singapore and the USA.

Sam has also published widely in conflict resolution, including her books Dispute Resolution in Australia, Mediation for Lawyers and Conflict Coaching Fundamentals: Working with Conflict Stories.

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