Providing people with a safe space to hear and be heard are cornerstones of effective conflict resolution. Therefore, trauma-informed practice is essential.

Learn how to work with clients with curiosity and develop insight into the profound impact of trauma on individuals and communities. Gain an understanding of how trauma shapes perceptions, reactions, and interactions during conflict. Discover how to ensure that your practice is trauma-informed so that you can provide a safe and supportive service.

In the webinar you will:

Learn about trauma, how it is experienced and expressed.

Explore how trauma can influence the way that people experience and manage conflict.

Discover trauma-informed practices and how to embed them into a conflict resolution context.

Samantha Hardy

Dr Samantha Hardy is the principal of Conflict Coaching International, and the Director and Lead Trainer for The Conflict Management Academy. She is an experienced mediator and conflict coach and the founder of the REAL Conflict Coaching System™. She provides conflict support to managers and leaders across the world. She also provides professional development training, supervision and mentorship to mediators and coaches who work with clients in conflict.

Sam has been accredited as a mediator under the Australian National Mediation Accreditation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation. She is a Certified Narrative Coach.

In 2021 Sam was awarded the Australian Resolution Institute Award for Service to Dispute Resolution for her leadership and innovation in the field. She was also awarded 2022 Conflict Coach of the Year at the Australian Dispute Resolution Awards.

Sam holds a PhD in Law and Conflict Resolution, as well as other postgraduate qualifications in adult education.

Sam is a well known trainer and university educator, holding adjunct appointments at a number of universities in Australia, Hong Kong, Singapore and the USA.

Sam has also published widely in conflict resolution, including her books Dispute Resolution in Australia, Mediation for Lawyers and Conflict Coaching Fundamentals: Working with Conflict Stories.

Jodie Grant

Building on Social Work foundations, Jodie is a highly skilled, seasoned and knowledgeable Dispute Resolution Practitioner. Over twenty years ago, since commencing work in the Family Law field, Jodie has simultaneously held clinical practice and Education and Professional Development training roles, leading and supporting professional best practice in Family Dispute Resolution, Mediation, Restorative Engagement/Practices and Supervision.

Since 2014, Jodie has valued the opportunity of working in Restorative Justice with those experiencing abuse/victims of abuse, as a specialist Restorative Engagement Facilitator for the Defence Abuse Response Taskforce (currently the Commonwealth Ombudsman – DEFENCE) and over the past several years offering Direct Personal responses under the National Redress Schemes for those who experienced Abuse and harm in Institutions. Jodie has run over 50 of these cases. She is passionate about continuing this work and introducing these restorative engagement concepts into other Dispute Resolution (ADR) areas.

Jodie is registered and accredited as a Family Dispute Resolution Practitioner (FDRP) under the Attorney General’s Department and a Nationally Accredited Mediator under the Mediator Standards Board. Currently Jodie is currently a director of the Mediator Standards Board.