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When I ask people which emotion they find most challenging to work with in conflict situations, they almost always say anger. Part of the reason that people struggle with anger is that they don’t really understand it well – why and how it arises, how it tends to impact on behaviour, and how we can actually work WITH it, rather than against it, to promote constructive conflict engagement. That’s what this webinar is all about!

In the webinar you will:

Explore the emotion of anger.

Understand why anger arises and how it typically impacts on a person’s behaviour.

Explore the relationship between anger and conflict.

Learn how anger typically arises in conflict, and the impact it has on conflict management and resolution.

Take away tools and strategies to effectively manage anger in conflict.

Develop practical ways to better manage anger in conflict situations.

About your trainer

Dr Samantha Hardy is the principal of Conflict Coaching International, and the Director and Lead Trainer for CCI Academy. She is an experienced mediator and conflict coach and the founder of the REAL Conflict Coaching Systemâ„¢. She provides conflict support to managers and leaders across the world. She also provides professional development training, supervision and mentorship to mediators and coaches who work with clients in conflict.

Sam has been accredited as a mediator under the Australian National Mediation Accreditation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation. She is a Certified Narrative Coach.

In 2021 Sam was awarded the Australian Resolution Institute Award for Service to Dispute Resolution for her leadership and innovation in the field. She was also awarded 2022 Conflict Coach of the Year at the Australian Dispute Resolution Awards.

Sam holds a PhD in Law and Conflict Resolution, as well as other postgraduate qualifications in adult education.

Sam is a well known trainer and university educator, holding adjunct appointments at a number of universities in Australia, Hong Kong, Singapore and the USA.

Sam has also published widely in conflict resolution, including her books Dispute Resolution in Australia, Mediation for Lawyers and Conflict Coaching Fundamentals: Working with Conflict Stories.

I want to better understand anger in conflict!