Working with Conflict stories

Fully flexible online course - SPECIAL PRICE AU$297

What you get in the course


The course includes over 10 hours of video lessons so you learn in a fun and accessible way. You can watch them as many times as you like!


The course includes a downloadable workbook to apply your learning to your own particular context and situation.


The course is based on the most recent quality research and best practice and key concepts are presented in easy to understand infographics.


As a student of The Conflict Management Academy you are eligible to join our Conflict Management Leader group and access ongoing FREE learning and support.

During the course you will...

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Learn about how and why humans create stories about their experiences.

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Examine some real-life conflict stories, and identify some of their typical characteristics.

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Explore how different genres of story can make a significant impact on how well we manage our conflicts.

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Develop skills to work with people's conflict stories so they can become the hero of the next chapter.

About your trainer

Samantha Hardy BA, LLB(Hons), LLM, Grad Cert Uni Learning and Teaching, PhD

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Dr Samantha Hardy is the principal of Conflict Coaching International, and the Director and Lead Trainer for The Conflict Management Academy. She is an experienced mediator and conflict coach and the founder of the REAL Conflict Coaching Systemâ„¢. She provides conflict support to managers and leaders across the world. She also provides professional development training, supervision and mentorship to mediators and coaches who work with clients in conflict.

Sam has been accredited as a mediator under the Australian National Mediation Accreditation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation. She is a Certified Narrative Coach.

In 2021 Sam was awarded the Australian Resolution Institute Award for Service to Dispute Resolution for her leadership and innovation in the field. She was also awarded 2022 Conflict Coach of the Year at the Australian Dispute Resolution Awards.

Sam holds a PhD in Law and Conflict Resolution, as well as other postgraduate qualifications in adult education.

Sam is a well known trainer and university educator, holding adjunct appointments at a number of universities in Australia, Hong Kong, Singapore and the USA.

Sam has also published widely in conflict resolution, including her books Dispute Resolution in Australia, Mediation for Lawyers and Conflict Coaching Fundamentals: Working with Conflict Stories.

What our students say

Claudia Butler, Conflict Navigator, Australia

If you have any questions about the course, just ask: office@conflictmanagementacademy.com