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Working With Emotions
In Conflict

Develop your knowledge and skills to support people in conflict to experience, regulate, and express their emotions to promote constructive conflict engagement.

A short overview of the course

In this short video, Dr Samantha Hardy introduces the course and explains how it will enhance your practice.

Course Content

Each module includes around 2 hours of short video lessons and a workbook to apply your learning to your own experiences and context.

What are emotions and how do they work?

Learn about how emotions are created, how they work, and their function in individual and social contexts. Explore cultural aspects of emotions. Discover how to develop emotional intelligence and agility.

Emotional expression

Discover why and how we express emotions. Identify the factors that determine whether an emotional expression is beneficial. Consider how we express emotions in various ways. Learn about the challenges in interpreting others' emotional expressions.

Emotion regulation

Learn about how we can regulate our emotions, individually or with the support of others. Discover a range of strategies for emotional regulation and learn how and when each is most useful.

Specific emotions in conflict

Explore some of the most common emotions and how they impact on conflict. Discover how both negative and positive emotions can be harnessed to support effective conflict management.

Emotions in different conflict management processes

Explore how emotions can affect different conflict management processes such as negotiation, conflict coaching, mediation and facilitation.

Our emotions as practitioners

Discover the importance of our own emotions as practitioners and how we can use them to effectively support others in conflict, to experience, regulate and express their emotions in constructive ways.

Course introduction

Preview the course introduction here, and find out why emotions and conflict are so intertwined!

About your trainer

Dr Samantha Hardy is the principal of Conflict Coaching International, and the Director and Lead Trainer for The Conflict Management Academy. She is an experienced mediator and conflict coach and the founder of the REAL Conflict Coaching Systemâ„¢. She provides conflict support to managers and leaders across the world. She also provides professional development training, supervision and mentorship to mediators and coaches who work with clients in conflict.

Sam has been accredited as a mediator under the Australian National Mediation Accreditation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation. She is a Certified Narrative Coach.

In 2021 Sam was awarded the Australian Resolution Institute Award for Service to Dispute Resolution for her leadership and innovation in the field. She was also awarded 2022 Conflict Coach of the Year at the Australian Dispute Resolution Awards.

Sam holds a PhD in Law and Conflict Resolution, as well as other postgraduate qualifications in adult education.

Sam is a well known trainer and university educator, holding adjunct appointments at a number of universities in Australia, Hong Kong, Singapore and the USA.

Sam has also published widely in conflict resolution, including her books Dispute Resolution in Australia, Mediation for Lawyers and Conflict Coaching Fundamentals: Working with Conflict Stories.

Feedback from students

Really well done on explaining such a complicated topic in an accessible and practical way.
Dr Judith Rafferty
Senior Lecturer, JCU Masters of Conflict Management and Resolution
This training is the best I have seen on emotions. It is incredibly thorough and packed with helpful and insightful information. You explain the role of emotions in conflict in easy to understand, practical language.
Nicole Carter
Social Worker in Private Practice
The content and delivery are excellent!
Dr Anthony Dilley
Paediatric surgeon and health conflict management specialist

Take your conflict management skills to the next level working with emotions!

Develop the capacity to support people to better work with their emotions for constructive conflict management.