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Motivating people to engage in conflict resolution services

When we look at how people typically promote conflict-related services like mediation, the services are often presented as a better option than other alternatives. In fact, this thinking is even found in the name “alternative dispute resolution”. However, psychological research shows that using scare tactics to try to motivate someone to do something tends not […]

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WHAT I’VE BEEN READING: Neuroscience, Psychology and Conflict Management by Judith Rafferty

This book is a wealth of information and resources about how our brains work in conflict and how to work with them during conflict management and resolution. It includes well-researched and accessible content, as well as links to videos and other useful resources. The book introduces readers to foundational concepts in neuroscience, cognitive psychology, personality

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WHAT I’VE BEEN READING: The Guide to Reflective Practice in Conflict Resolution, 2nd Edition by Michael Lang

I was very fortunate to be given the opportunity to read a final draft of this book before it’s officially published. I have been a huge fan of Michael’s work since reading his and Alison Taylor’s book The Making of a Mediator over 20 years ago. This book was a turning point in my approach

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Are frameworks useful to help understand complex conflict contexts?

Claire Holland and Judith Rafferty, conflict management specialists, academics, researchers and trainers with the Conflict Management Academy (CMA), say YES! According to Judith and Claire, frameworks are a useful way to break down and look at complicated conflict situations in a way that can bring greater awareness, understanding, and clarity to the situation. It’s not

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WHAT I’VE BEEN READING: Staying with Conflict by Bernard Mayer

This book is not new, it’s been around since 2009, but it remains one of the few books about how to work with conflict that is not resolvable, or that may take many years to resolve. The book introduces the role of the conflict specialist (in contrast to the more limited ‘conflict resolver’ and their

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WHAT I’VE BEEN READING: Third Millennium Thinking by Saul Perlmutter, John Campbell and Robert MacCoun.

This book, written by a physicist, a philosopher and a psychologist/lawyer  is basically about how to apply the “thinking tools” used by experts in these disciplines to everyday life and decision making. It’s about managing information overwhelm, and learning how to think.  The book developed from a UC Berkeley course called “Big Ideas” that taught

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Transformative mediation – separating the myth from the reality

Many mediators know about transformative mediation, but in my experience, not many mediators really understand it. I was certified as a transformative mediator in 2010 (Baruch Bush was my assessor) and was approved to teach transformative mediation by the Institute for the Study of Conflict Transformation (ISCT) a few years later. Since then, I have

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WHAT I’VE BEEN READING: Look Again: The Power of Noticing What Was Always There by Tali Sharot and Cass R. Sustein

This book is about how we easily we become habituated to our surroundings, and how this can be problematic for many reasons (although it’s also practical in some ways). We can habituate to good things, and then reduce our appreciation of them. We can also habituate to bad things, and then become less motivated to

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