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Blogs

You will find useful articles on conflict-related topics.

Samantha Hardy

Motivating people to engage in conflict resolution services

When we look at how people typically promote conflict-related services like mediation, the services are often presented as a better option than other alternatives. In fact, this thinking is even found in the name “alternative dispute resolution”. However, psychological research shows that using scare tactics to try to motivate someone to do something tends not

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Samantha Hardy

CRITICAL REFLECTION: Marketing settlement rates

In our Beyond the Table course, we have an entire module on ethics. But it doesn’t focus on the ethics of practice in the sense of what we do in the mediation or coaching room with the client. Rather, it focuses on the ethics of doing business in the conflict services field.  We look at

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Samantha Hardy

Are frameworks useful to help understand complex conflict contexts?

Claire Holland and Judith Rafferty, conflict management specialists, academics, researchers and trainers with the Conflict Management Academy (CMA), say YES! According to Judith and Claire, frameworks are a useful way to break down and look at complicated conflict situations in a way that can bring greater awareness, understanding, and clarity to the situation. It’s not

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