Develop your competence and confidence to manage and resolve conflict.

Whether you are an individual hoping to improve your personal or professional relationships, a manager seeking better strategies for managing staff conflict, or an experienced coach or conflict specialist wanting to expand your services or develop advanced skills – we have the course for you.

Webinars on demand

CCI Academy offers a range of webinars on demand to support the development of your competence and confidence to manage conflict. These are also useful for CPD requirements for mediation and coaching accreditation.


Ten top tips

In this FREE course, Dr Samantha Hardy shares with you her ten top tips for managing conflict. The course includes a downloadable checklist to help you implement these tips in your future conflicts.

AU$297 + GST

Working with conflict stories

People often get trapped in their own conflict stories. This course explores how we typically tell conflict stories to ourselves and others, and how they tend to work against us managing our conflict effectively. It introduces some strategies to help people shift their conflict stories into one in which they are the hero of the next chapter.

AU$997 + GST

Conflict Management for Leaders

In this course you will examine the phenomenon of conflict in the modern workplace and develop the knowledge and skills to become the kind of leader who provides just the right kind of response to conflict as it arises – and the kind of leader who prevents unnecessary conflict.

AU$997 + GST

Braving the Conflict Arena: Being courageous in conflict

This course applies the work of Brené Brown on courage to the conflict arena. Explore the dynamics of conflict and how they can make us vulnerable. Learn how to be courageous in conflict, so you can manage it effectively and confidently, and keep your integrity intact! Includes modules on values and integrity, armour and boundaries, curiosity and generosity, conflict stories and self-care in conflict.

$2497 + GST

Conflict coaching fundamentals

REAL Conflict Coaching Fundamentals is an online training module designed to be completed at your own pace. During this course you will cover introductory materials relating to conflict and coaching, and you will learn and practise the REAL Conflict Coaching System and skills.

AU$997 + GST

Working with emotions in conflict

As conflict support practitioners, we also need to be aware of the relationship between conflict and emotions, and how emotions can both hinder and help the way the conflict is managed. This course is designed to provide you with the knowledge and the skills to better support clients in conflict to recognise, regulate and express their emotions in a way that enables them to manage their conflict constructively.


Beyond the Table: Developing and marketing your conflict management practice

If you are wanting to set up, or start marketing, your practice as a conflict management coach, a mediator, or a conflict consultant with a range of services, this course will get you started.  A highly practical program including modules on topics like finding your niche; identifying and attracting your ideal clients; setting up your website and promotional materials; social media and blogging; public speaking and training; and sales.


Conflict Leadership Program

Combine monthly live small group sessions with access to all CCI Academy online courses, as well as an engaged peer support group. This program is for people who are really serious about leading people in times of conflict and working towards a more peaceful future. The program is by application only, and requires a commitment of 12 months.