Frequently asked questions

(NOTE: If you came to this page after submitting a request through our GET IN TOUCH page, then don’t worry, your request is on the way to us and we’ll reply to you as soon as we can. In the meantime, see if you can find any of the answers you want below.)

How do I get support from CCI Academy?

Email [email protected] or click on the link “Get in Touch” on the CCI Academy website menu and fill in the online form.

What is my user name?

Your user name is the email address that you used to register for the course.  If you have any problems, just email [email protected] and we’ll be about to help you out.

How can I change my password?

If you have lost, or wish to change your password, you can do so here.  If you have any problems, just email [email protected] and we’ll be about to help you out.

How do the “free courses” work?

In order to access the free courses, you need to register with your name and email address.  This will then give you a user name and password to access the course.  You will have access to the free course for 30 days after you register.  When you register you will be added to our students mailing list, so you will receive information about other available courses in the future.  You can unsubscribe to this list if you do not want to receive this information.

What if I can’t finish the course before the course expiry date?

If you are having difficulty finishing the course before the course expiry date, you can email us at [email protected] and we can extend your access.

Can I get a refund on my course registration fee?

Refunds are only available in limited circumstances. Please see our Terms and Conditions for more information about refunds.

How do I get a certificate for completing my course?

Certificates are automatically generated when you complete all the course activities.  You will receive a link to your certificate when you finish your course.

Can I get CPD (continuing professional development) points for completing courses through CCI Academy?

Whether or not our courses will attract CPD points (and how many) will depend on the requirements of your particular organization. Check with your organization about its CPD requirements, and then contact us at [email protected] if you have any questions about whether or not a particular course will meet them.